Air France is meeting the needs of its increasingly connected customers by offering them its services on different vocal assistant platforms. Wherever they are in the world, Air France customers can now check the status of their flight, consult departure and arrival times and find out about the services available on board with the Google Assistant, available on smart speakers and compatible telephones. Louis, the Air France chatbot offers customers assistance and support throughout the summer, informs the company’s customers throughout their trip, in real-time, 24/7, on the Facebook instant messenger app.
